Project Manager and Subject Matter Expert with extensive experience in Cloud-Based Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Cloud Services. Skilled in managing stakeholder expectations, offering specialized CRM and Computer Telephony Integration (CTI) knowledge, and leading projects to successful outcomes. Proven track record in planning, implementation, and consulting across government and commercial sectors. Expertise includes Agile project management, resource allocation, and operational oversight.

Skills

Project Manager / CRM Subject Matter Expertise / Agile Methodologies / Stakeholder Management / ERP / CRM / Application Design / Salesforce Administration & Design / Computer Telephony Integration (CTI) / Training Development & Implementation

Applications

Oracle ERP / Oracle CRM / Oracle Sales & Service Cloud / Oracle Marketing Cloud / Salesforce Administration / Salesforce CRM / Salesforce Sales Cloud / Salesforce Service Cloud / Procurement Cloud / Inventory / Project Management / Agile Project Management / Scrum Master / Computer Telephony Integration SME / Marketing Microsoft Azure / Microsoft SharePoint

• Computer and Information Systems Security/Information Assurance

• University of the District of Columbia

• Project Management (Agile and Waterfall)

• Python Development

• Database Administration

• AWS Cloud

• AI/Machine Learning

• Cloud Solutions

Work Experience